At the core of API Delevan’s success is an operational excellence initiative and a comprehensive business management approach designed to drive world-class performance. Operational excellence begins with customer input and communication. By understanding what the customer truly values in the products and services we provide, we are able to focus our improvement efforts on the critical processes that provide value to the customer. As we make significant improvements in the Quality, Delivery and Cost of these processes, we satisfy our customers more thoroughly and consistently. Customer Satisfaction translates into long-term business relationships between our customers and API Delevan.